- Develop and implement a strategy for customer service with the overall objective of improving customer satisfaction, operational efficiency and quality of service.
- Proactively identify and pursue sales opportunities.
- Evaluate and understand customer requirements to deliver optimal service.
-Establish and nurture long-term relationships with customers through transparent communication.
- Own the end-to-end customer service experience, collaboration with other departments (e.g. sales) and other Operations teams where necessary.
- Maintain the music distribution system to answer all questions and emaisl of partners.
- Understand music industry, streaming platforms algorithm and provides consultancy to -
partners on music tracks/album release and monetization strategy.
-Collect and analyze customer feedback, handle complaints to building strategies for improving the overall customer experience and fostering loyalty.
- Understand music copyright laws & practices and provides sound advice to stakeholders
- Prepare related documents and work with different stakeholders (music publishers, record
labels, etc.) to obtain music license as requested.
- Collaborate in the enrichment of our knowledge base by writing articles and by identifying new relevant subjects in order to improve Support team
- Align with different stakeholders to execute the distribution successfully
- Managing music workshop/ event projects to engage with partners if any.
- Tracking customer service KPIs and metrics
- Other assigned tasks by line manager
- Having a youthful, dynamic spirit and love to create content
- Fresh graduate or Having minimum 2 years experience experienced as Account
Executive/ Customer Support for talent companies;working with KOLs, celebrities is an advantage.
- Having passion for researching and creating entertainment content on digital platforms
- Having good communication and presentation skills.
- Having a good knowledge of the music industry, and procedures related to music copyright
- Competitive salary package
- 13th month salary
- Performance bonus
- Bonus on holidays and special occasions
- Team-building and company trips: usually 2 times/year
- Opportunity to work in a creative, dynamic and young environment with principal
- Business being high-growth and trendy digital marketing, media and entertainment
Send us your CV at gmail: firstname.lastname@example.org