Senior Account Lead (Brand Services) - Metub Recruitment

METUB Network is the leading digital entertainment and YouTube multi-channel network and the representative for WebTVAsia in Vietnam, manages and develops 1200+ YouTube channels, generating more than 2 billion views monthly from its wide range of content creator partner including A-list celebrities as Son Tung M-TP, Chi Pu, Noo Phuoc Thinh, Ly Hai to top YouTube stars Vanhleg, Lynk Lee, Do Duy Nam, Trang TV, Huynh Lap... Since 2017, METUB Network has been expanding into influencer marketing & branded content creation, helping brands and agencies effectively reach millions of millennial audience.

Now METUB Network is hiring. We’re always looking to the right talents growing up with us!

Place: Ho Chi Minh City

Salary: Competitive

Duties & Responsibilities

- Drive client retention, renewals, upsells and client satisfaction

- Manage multiple accounts and develop positive working relationships with all customers touch points

- Partner with internal cross-functional teams to understand customer goals and key performance metrics then exceed those goals throughout the campaigns/ projects

- Work closely with Head of brand & marketing communications, and Creative Lead on day-to-day operational processes including campaign/ project set-up, receipt of creative or tags, trafficking, optimization, troubleshooting…

- Prepare campaign/ project insights reporting, including analysis and research

- Leverage technical tools and quantitative data to operate campaigns/ projects

- Manage weekly campaign/ project status documents for review

- Forecast and track key account metrics

- Work closely with Finance Department on billing set up and invoicing

- Provide input on new processes and workflows as needed

- Focus on ensuring to maintain superior customer service levels, operational excellence and strategic insight

Skills

- Excellent listening, negotiation and presentation abilities

- Strong analytical, problem solving, campaign/ project management & team development skills

- Superior verbal and written communication skills in English, as well as interpersonal, organizational, and time management skills

- Proactive attitude and the ability to multi-task and set/meet aggressive deadlines

Education and Qualifications

- BA of Marketing/ Business Administration/ Sales or relevant field

- 2+ years experience in Customer Success and/or Account Management

Benefit

- Salary + commission + bonus (mutual agreement)

- Remuneration in accordance with Vietnam's regulations 

- Opportunity to participate in domestic and international events/ festivals/ conferences

- Annual leave Incentives

 

Please send your CV and Cover Letter via this email: hr@metub.net

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